Shipping & Returns

SHIPPING 

Shipping prices are based on the value of the items you are purchasing. Our Customer Service Manager will be more than happy to assist. You can reach her at payton@lolapate.com - Monday thru Friday, 10:00am to 5:00pm EST.  Emails will be answered within 24 hours on business days.

Domestic orders are shipped through USPS or UPS Ground service. You will receive an email confirmation when your order has shipped. You can always log into your account for tracking info, or just give us a shout if you need help.

If you need rush delivery, please contact customer service prior to ordering.

Please note that items ordered together may be shipped separately. Occasionally some items may be backordered or out of stock. You will be emailed in a timely fashion should this be the case. We're on it!

EXCHANGE POLICY

Please review your order very carefully. Contact payton@lolapate.com prior to ordering if there are any questions.

 

Returned items must arrive in original condition to be eligible for an exchange. Items that are returned and arrive broken or damaged cannot be exchanged. This includes items that are damaged in transit. It is the customer's responsibility to correctly package fragile or bulky items to ensure they arrive safely to our returns department. If you have concerns about shipping fragile items, you can refer to UPS guidelines for preparing a package, and additionally, you can insure your package against loss or damage.

 

All SALE items are FINAL SALE.

 

All items purchased using a discount code of 20% off or higher are FINAL SALE.

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